Happi Mood. Your well-being, our daily priority
FAQs
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Apple Pay, and Google Pay.
Q: What currency are your store prices in?
A: Our store prices are in Euros (EU).
Q: Do you have stores or just an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do we have to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship our my happi mood product from our warehouse in Belgium.
Q: How long does it take for my product to ship?
A: It takes 2 to 3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 15 days. Please be assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at contact@myhappimood.com first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folder as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the " Contact Us " page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Apple Pay, and Google Pay.
Q: What currency are your store prices in?
A: Our store prices are in Euros (EU).
Q: Do you have stores or just an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do we have to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship the products from?
A: We ship our my happi mood product from our warehouse in Belgium.
Q: How long does it take for my product to ship?
A: It takes 2 to 3 business days for your product to ship.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery may take between 7 and 15 days. Please be assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at contact@myhappimood.com first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folder as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the " Contact Us " page.